Beacon Privacy Statement

Here at Beacon UK we are committed to protecting and respecting your privacy: taking the privacy of our website users very seriously.

This policy is designed to inform you of the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

By visiting this website you are accepting and consenting to the practices described in this policy. If you have any questions therefore about this policy, please do not hesitate to contact us prior to using our website.

About Us

Beacon UK is a trading name of Centene UK Limited. Centene UK Limited is a company registered in England and Wales under company number 10014577 whose registered office is at The Lansdowne Building No. 2 Lansdowne Road, Croydon, London, United Kingdom, CR9 2ER. Beacon UK is a registered Data Controller for the purposes of the Data Protection Act 1998.

Information we may collect from you:

We may collect and process the following data about you:

  • Information you give us. You may give us information about you by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. This can include information you provide when you use the comments form, and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number.
  • Information we collect about you. Apart from the completion of the Comments form we do not collect any further data about you, this includes your visits to our site, standard technical log information or any details of your visiting behaviour.
  • Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this site.


Our website does not use cookies to distinguish you from other users of our website.

A cookie is a simple text file that is stored on the computer or mobile device by a website’s server and only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to the web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. It allows a website to remember things like preferences, recent searches and anything for example in a shopping basket. Cookies help to provide a good experience when browsing a website.

How we use your information

We use information held about you in the following ways:

  • Information you give to us. We will use this information:
    • to provide you with the information and services that you request from us;
    • respond to comments that you provide to us
  • Information we collect about you. We will use this information:
    • to respond to comments that you provide to us
  • Information we receive from other sources.
    • We do only combine this information with information you give to us for the purposes set out above (depending on the types of information we receive).

Disclosure of your information

When we receive a comment from a person we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint.

We will only use the personal information we collect to process the comment and to check on the level of service we provide. We do compile statistics showing information like the number of comments we receive, but not in a form which identifies anyone.

In the case of a complaint we usually have to disclose the complainant’s identity to whoever the complaint is about. This is inevitable where, for example, service provision is in dispute. If a complainant doesn’t want information identifying him or her to be disclosed, we will try to respect that. However, it may not be possible to handle a complaint on an anonymous basis.

We will keep personal information contained in comment files. Information relating to a comment may be kept indefinitely according to the content.

It will be retained in a secure environment and access to it will be restricted according to the ‘need to know’ principle.

We may share your personal information (on the firm understanding that this information will be kept confidential) with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries.

Other than as set out above we will not share your information with any third parties, save where we are under a duty to disclose or share your personal data in order to comply with any legal obligation.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

In the event that you are given (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by contacting us at;

Our site may, from time to time, contain links to and from the websites of our partner networks and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information

The Data Protection Act 1998 gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act by making a “Subject Access Request”.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our privacy policy.


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to